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How to Manage your Account

To manage your account, make adjustments to your subscription, update billing, shipping and payment info, adjust the date of your next shipment, cancel your subscription and more, refer to the following screenshots below: 

1. Log into your account 

We first want to ensure you that your account is safe and working but there may be some confusion on where or how to log in as we migrate the platforms.

If Your Order# Starts With NHC-

2. Go to Your Subscription and then Subscription Details.

Mod_Subscription__1.png

3. You will then find the options to update your:

  • Shipping address
  • Payment Method
  • Enter a discount code 
  • Frequency of shipments
  • Next order date 
  • Cancel Subscription  

Mod_Subscription__2.png

If Your Order# Is All Numbers

Homepage Account View

  • Account Overview
  • To Cancel Subscription = Hit 'cancel' button on right hand side
  • Click on 'edit' button to alter subscription preferences and shipment date
  • Click on 'Billing Information' tab to update payment info 

 

Screen_Shot_2017-07-06_at_2.45.15_PM.png

 

To 'Change Next Shipment Date' a/o alter the frequency of your auto-ship, click on the edit^ button from the Homepage view, followed by the corresponding links found therein, as seen below. 

Screen_Shot_2017-07-06_at_2.50.37_PM.png

 

To Update Payment Info, click on the Billing Information tab found on the left hand side of the Homepage view and edit accordingly, as seen below:

Screen_Shot_2017-07-06_at_2.49.09_PM.png

 

To Edit Shipping & Billing Info, click on the 'Address' link seen from the Homepage view, taking you to the page seen below. Click 'edit' and update accordingly.

Screen_Shot_2017-07-06_at_2.53.41_PM.png

More Frequently Asked Questions

How To Apply a Coupon

After you press the Buy Now button for the Subscription or Single Purchase option on the Neurohacker Shop page you will find the ability to add a discount code on the right side of the screen under Have a discount code? 

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How can I cancel my subscription?

You can cancel your subscription at anytime by logging into your account and managing your subscription.

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What is our refund policy?

Our refund policy is very simple.

Feel 100% Satisfied within 100 days or get a 100% refund.

There is no hassle. 

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How to Add a Coupon to a Subscription

To manage and or view your account, including current status and order history, order recurrence, change password, update shipping address, and payment method, please login to your account. 

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Do you ship internationally?

We do!

International orders can be placed on the Neurohacker Shop page.

The 62 countries we ship to can be found via the country dropdown menu on both the Subscription and Single Purchase option the Neurohacker Shop page.

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How much is the shipping cost?

Shipping cost depends on:

1. Where the order is shipped to

2. Which shipping method you choose

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Shipping and Tracking

How long will it take for an order to ship?

Once your order is placed, you will receive an email confirmation confirming the order has gone through. You will then receive a follow up email with the tracking number once the order ships out so that you can track its whereabouts as the expected delivery date approaches. 

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Where's My Package? I'm So Excited!!

If you've received notification that your package has been delivered, yet is not in your mailbox, you might be thinking, "What the heck USPS!"

The USPS tracking system and notifications are set up so that, at times, the USPS will mark a package as 'delivered' according to its estimated arrival date vs. the actual delivery of the package.  

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What forms of payment do you accept?

We accept credit cards*, AmazonPay and Paypal.

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How to log in to your account

Thank you for being part of the Neurohacker community.

To manage and or view your account, including current status and order history, order recurrence, change password, update shipping address, and payment method, please login to your account. 

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