Looking for something? We are here to help.

What is our refund policy?

Our refund policy is very simple.

Feel 100% Satisfied within 100 days or get a 100% refund.

There is no hassle. 

If you do not absolutely LOVE our products for ANY reason,
simply get in touch via phone, email, tweet, whatever and let us know you’d like a refund. 

That’s it.

You do not have to return anything to us.  The product is yours to keep.

100 Day Money Back Return Policy applies as a full refund within 100 days for all first time purchasers of an initial order (1 unit) of product, or the final order (1 unit) of a subscription.

It does not apply to an individual's additional product orders placed.  

Limit one (1) guarantee per product, per household.

Contact us if you have any questions. 

Of Note: Orders placed via Amazon must be refunded via Amazon. To do so, submit a 'Request a Refund' ticket via Amazon, who will be happy to facilitate that for you.

More Frequently Asked Questions

How To Apply a Coupon

After you press the Buy Now button for the Subscription or Single Purchase option on the Neurohacker Shop page you will find the ability to add a discount code on the right side of the screen under Have a discount code? 

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How can I cancel my subscription?

You can cancel your subscription at anytime by logging into your account and managing your subscription.

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How to Manage your Account

To manage your account, make adjustments to your subscription, update billing, shipping and payment info, adjust the date of your next shipment, cancel your subscription and more, refer to the following screenshots below: 

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How to Add a Coupon to a Subscription

To manage and or view your account, including current status and order history, order recurrence, change password, update shipping address, and payment method, please login to your account. 

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Do you ship internationally?

We do!

International orders can be placed on the Neurohacker Shop page.

The 62 countries we ship to can be found via the country dropdown menu on both the Subscription and Single Purchase option the Neurohacker Shop page.

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How much is the shipping cost?

Shipping cost depends on:

1. Where the order is shipped to

2. Which shipping method you choose

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Shipping and Tracking

How long will it take for an order to ship?

Once your order is placed, you will receive an email confirmation confirming the order has gone through. You will then receive a follow up email with the tracking number once the order ships out so that you can track its whereabouts as the expected delivery date approaches. 

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Where's My Package? I'm So Excited!!

If you've received notification that your package has been delivered, yet is not in your mailbox, you might be thinking, "What the heck USPS!"

The USPS tracking system and notifications are set up so that, at times, the USPS will mark a package as 'delivered' according to its estimated arrival date vs. the actual delivery of the package.  

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What forms of payment do you accept?

We accept credit cards*, AmazonPay and Paypal.

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How to log in to your account

Thank you for being part of the Neurohacker community.

To manage and or view your account, including current status and order history, order recurrence, change password, update shipping address, and payment method, please login to your account. 

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